What key performance indicator (KPI) measures the percentage of shopping cart items that require manual changes after creation and approval?

The percentage of shopping cart items that require manual changes after creation and approval is measured by the PR High Touch Rate KPI. This KPI is essential because it provides insights into the efficiency of the procurement process. A high touch rate indicates that a significant portion of the shopping cart items necessitates additional manual intervention, which can suggest inefficiencies or issues in the initial data or configuration.

Tracking the PR High Touch Rate allows organizations to identify areas where the procurement process could be streamlined or made more efficient. By minimizing manual changes, organizations can reduce processing time, decrease the potential for errors caused by manual adjustments, and improve overall procurement efficiency.

Other KPIs, while important in their own contexts, focus on different aspects of the procurement process. For example, PO Processing Efficiency targets the speed and efficiency of purchase order processing, while Purchasing Cost Reduction looks at cost-saving measures. Order Accuracy Rate measures the correctness of orders after they are placed, which is distinct from measuring the need for manual changes. These KPIs provide valuable information, but they do not specifically assess the frequency of manual changes post-approval like the PR High Touch Rate does.